Website Policy

About our shipping, order and privacy policy


Shipping Accuracy

Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

No P.O.

Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.

Shipping Policy

All our products are freshly made on the day of the order and delivery on the same day. Delivery services are within Johor Bahru area and the charges as follows: We reserve the rights to modify these charges at any time according to our need.


Charges, RM

Within JB town area (within 15km travelling distance from our location)

RM 10

Outside JB town area (beyond 15km travelling distance from our location)

RM 30 + FOC Peanut butter bottle x1

  Free Shipping on Orders Over RM 100 amount.


Ordering Policy

Orders can be placed 24 hours and 7 days a week via www routinebysoon.com. For security purposes we do not accept order information via email/phone/social media.

Cancellation Policy or Change of Order

Strictly no cancellation or change of order after order been placed.

Refunds and Replacements

Due to the nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer. Buyer shall bear for the delivery fee of the replacement.

 Privacy policy

Personal Information We Collect

We collects several types of information regarding our Guest User and Register Users: We collects personally identifiable information from our users. The personal information collected by us mainly consists of Contact Details (i.e. Email Address, Contact Number), Personal Details (i.e. User Name), Billing Details (i.e. Physical Billing address, Payment Method, Transaction Details). We collect information so that you can place order, request information and support.

Our website use forms to collects information. We receive and store your information you enter on our website. If you contact us for support, we will keep an internal records for that also.

How We Use the Information We Collects

Information will be used to process your order and to manage your account. We will use your information to contact you in response of your query, regarding the any changes to our products, any special offers which will be suitable to you and changes in Privacy Policy.

We used to communicate with you through emails, messages or call. We use emails to confirm orders placed by you or to send information requested by you. We are also providing email links to contact us directly. We are eager to reply you for your message. The information which you have send to us may be reviewed, discarded or used. These information may be used to improve our Website, Application, Product and Services.


A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. We are not storing any cookies to browser by code, its browsers feature to store cookies by clicking on save password.


We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We take precautions to protect your information. We use security measures to protect against the loss, misuse or alteration of the information under our control. When you submit sensitive information via website or application, your information is protected both online and offline. While we use encryption to protect your sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. We will retain personal information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal. However, we do not guarantee that unauthorized access will never occur. Users who have registered to the site agree to keep their password in strict confidence and not disclose such password to any third party.

Sharing Information with Third Party

We may share information about you to third parties to provide various services on our behalf to fulfil your request (i.e. to ship your order, to process credit card payments, serving advertisements, conducting surveys, Customer relationship managements, performing analysis of our service). We will only share information about you that is necessary for third party to provide the requested service. These third parties are prohibited from retaining, sharing, storing or using your personally identifiable information for any other purpose.

Changes in Privacy Policy

We reserve all rights to modify this Privacy Policy at any time according to our need. Our Privacy Policy may changes from time to time and all updates will be posted on this Website. Our Privacy Policy may be change according to changes in law, our features and services, advances in technology. Please visit our Privacy Policy page with periods of time for update in Privacy Policy. Please review our Privacy Policy carefully. Our continued use of the Services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.

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